Effectively oversee and manage the continuum of the new patient referral process within department standards. Provides strong customer service to patients and internal and external stakeholders as the clinic's first point of contact. Independently assesses patient needs to prioritize and triage referrals. Answers phone calls, takes messages and responds to routine patient

Planning and scheduling surgeries with the patient, provider and hospital Inquiring and Obtaining Authorization, pre certification and/or pre determination on scheduled surgical procedures Answers all incoming calls; assesses callers' needs and directs to appropriate personnel. Pages clinic personnel as appropriate. Obtains and communicates messages in an accurate and tim